Craighead County has been serving its residents since 1859, providing a range of services including tax assessments, election polling, veterans' services, and court operations. With over 350 employees across eight physical locations, the county serves more than 110,000 citizens, making effective communication essential. As the population and needs of Craighead County grew, the Information Technology (IT) team encountered increasing challenges in maintaining efficient and reliable communication systems across its departments.
The Challenge
The Craighead County IT team sought a way to consolidate multiple phone systems spread across several locations. The existing systems and setups were segmented, difficult to manage, and costly, leading to several challenges.
Key challenges included:
Given these issues, the Craighead County IT team needed a modern, unified communication system to meet their needs for seamless management, ease of use, and cost-efficiency.
The Solution: A Tailored 3CX System
Blue Sky Technologies presented Craighead County with the 3CX communication system, a VoIP-based solution known for its flexibility, cost-effectiveness, and ease of integration. By consolidating all phone and fax lines under the 3CX umbrella, Blue Sky Technologies helped Craighead County modernize its communication infrastructure while addressing its unique challenges.
Key features of the solution included:
Implementation and Support
Blue Sky Technologies ensured a seamless deployment of the 3CX system, providing a detailed roadmap for the transition. Their proactive approach included:
Results and Impact
Since implementing the 3CX system, Craighead County has experienced transformative improvements:
“Blue Sky Technologies provided a top-notch service that exceeded our expectations. Their proactive approach and consistent professionalism have made them our preferred technology service provider. For any organization looking to streamline their technology, I would highly recommend Blue Sky Technologies.”
Blue Sky Technologies’ tailored approach and expertise in telecom helped Craighead County transition to a unified communication system that increased efficiency, saved costs, and enhanced remote work capabilities. Our continued commitment to client satisfaction and proactive service has positioned us as a trusted technology partner for the county’s ongoing needs.
Contact Blue Sky Technologies for a tailored technology solution paired with ongoing support.