Craighead County Case Study

Transforming County Communication

Craighead County has been serving its residents since 1859, providing a range of services including tax assessments, election polling, veterans' services, and court operations. With over 350 employees across eight physical locations, the county serves more than 110,000 citizens, making effective communication essential. As the population and needs of Craighead County grew, the Information Technology (IT) team encountered increasing challenges in maintaining efficient and reliable communication systems across its departments.


The Challenge

The Craighead County IT team sought a way to consolidate multiple phone systems spread across several locations. The existing systems and setups were segmented, difficult to manage, and costly, leading to several challenges.

Key challenges included:

  • Independent Phone Systems: Multiple phone systems operated independently, which was both costly and inefficient.
  • Complex Management: Managing a fragmented telecom system became increasingly difficult for the county’s IT team.
  • Budget Concerns: The county sought a more cost-effective solution without compromising service quality.

Given these issues, the Craighead County IT team needed a modern, unified communication system to meet their needs for seamless management, ease of use, and cost-efficiency.


The Solution: A Tailored 3CX System

Blue Sky Technologies presented Craighead County with the 3CX communication system, a VoIP-based solution known for its flexibility, cost-effectiveness, and ease of integration. By consolidating all phone and fax lines under the 3CX umbrella, Blue Sky Technologies helped Craighead County modernize its communication infrastructure while addressing its unique challenges.

Key features of the solution included:

  1. Consolidated Management: A centralized 3CX system allowed the IT team to manage all county phone lines through a single platform, reducing complexity and increasing efficiency.
  2. Flexibility with Mobile Integration: The 3CX app enabled county employees to make and receive calls on work-issued and personal devices, essential for remote work, especially during the COVID-19 pandemic.
  3. Substantial Cost Savings: Transitioning to 3CX led to significant annual savings, which helped maximize the county’s budget for other critical initiatives.


Implementation and Support

Blue Sky Technologies ensured a seamless deployment of the 3CX system, providing a detailed roadmap for the transition. Their proactive approach included:

  • Personalized Service: Blue Sky Technologies customized the solution to Craighead County’s specific needs, making on-site visits to ensure the system fit perfectly.
  • Anticipating Future Needs: Blue Sky Technologies anticipated challenges, such as the transition of fax lines, and handled them smoothly, easing any initial concerns from the county’s IT team.
  • Ongoing Support: Blue Sky Technologies provided comprehensive support from start to finish, ensuring minimal disruption during the transition and taking care of every aspect of the process.


Results and Impact

Since implementing the 3CX system, Craighead County has experienced transformative improvements:

  • Improved Efficiency: The centralized phone system is now easier to manage, which allows the IT team to focus on other priorities.
  • Seamless Remote Work: The 3CX mobile app supported remote work seamlessly during the pandemic, enabling staff to stay connected while working from home.
  • Ongoing Satisfaction and Support: Blue Sky Technologies continues to provide Craighead County with exceptional customer service, promptly responding to inquiries and following up post-project to ensure satisfaction.

“Blue Sky Technologies provided a top-notch service that exceeded our expectations. Their proactive approach and consistent professionalism have made them our preferred technology service provider. For any organization looking to streamline their technology, I would highly recommend Blue Sky Technologies.”

Blue Sky Technologies’ tailored approach and expertise in telecom helped Craighead County transition to a unified communication system that increased efficiency, saved costs, and enhanced remote work capabilities. Our continued commitment to client satisfaction and proactive service has positioned us as a trusted technology partner for the county’s ongoing needs. 


Contact Blue Sky Technologies for a tailored technology solution paired with ongoing support.