A Partnership with the City of Jonesboro

Replacing Outdated Systems to Ensure Seamless Communication and Efficient Operations 

In the evolving landscape of local government, effective communication is the backbone of efficient public service. As a local government with many employees and moving pieces, maintaining this critical infrastructure became a top priority for the City of Jonesboro, and they sought to replace outdated systems and enhance the City's technological capabilities.  

Challenge  

The City of Jonesboro faced a significant challenge with its aging phone system. The system was increasingly unreliable, prompting the need for a complete replacement. To meet the City's needs, the new solution needed to offer advanced features such as chat, voicemail-to-email, call recordings, and an upgraded fax system. Additionally, the City planned to transition from PRI lines to SIP trunks to enhance mobile capabilities.  

Given the scale of the project, cost-effectiveness and ease of use were critical factors. The City required a solution that would modernize its communication infrastructure, integrate seamlessly with existing systems, and provide long-term reliability.  

Solution  

After carefully considering costs, product capabilities, and business references, the City of Jonesboro began a partnership with Blue Sky Technologies. The team at Blue Sky Technologies designed and implemented a comprehensive communication solution, including:  

• VoIP PBX Solution: The outdated phone system was completely replaced with a VoIP PBX System with the 3CX platform, which allows advanced features such as chat, voicemail-to-email, and call recording.  
• Customized Call Routing: Customized call routing was implemented for every department, ensuring communication flows were optimized for efficiency.  
• Fax Solution: To streamline processes and integration, the existing fax system was replaced with a modern fax server integrated with the new phone system.  
• Support & Training: The city employees received training and ongoing support to ensure they were comfortable with the new system and to answer any questions.  

Results  

The City of Jonesboro has continued using this new phone system for the past five years without any issues, and the new system has significantly enhanced communication capabilities for many city departments, providing a user-friendly interface and improved mobility, and other key outcomes including:  

• Increased Efficiency: The new communication system streamlined operations with features like voicemail-to-email and advanced call routing, allowing more effective communication.  
• Reliable Support: The responsiveness and consistent support ensure that technical issues are resolved quickly.  
• Cost-Effective Solution: The transition to SIP trunks and the implementation of a modern PBX system have provided long-term cost savings while enhancing communication capabilities. 

The City of Jonesboro's updated communication system is a prime example of how planning and the right partnership can drive significant improvements in public sector operations. The transition to a modern VoIP PBX system has resolved the challenges of an outdated infrastructure and paved the way for enhanced efficiency and future growth. The project's success has reinforced the City's ability to serve its citizens effectively, with Blue Sky Technologies as a trusted partner in maintaining and advancing its technological capabilities. This collaboration equips the City of Jonesboro to meet its communication needs for years.